If you can not find the answer you are looking for please contact us via email info@lionoffireministries.com.
Shipping
How long will my order take?
Our products are made to order, so please allow time for both production and shipping.
Orders generally take 3–7 business days to be produced before they are shipped. Once shipped, delivery times vary depending on your location.
Estimated shipping times are:
- USA: 3–4 business days
- Europe: 6–8 business days
- Australia: 2–14 business days
- Japan: 4–8 business days
- Other international destinations: 10–20 business days
These are estimates rather than guaranteed delivery times. Delivery can occasionally take longer due to customs, local postal services, public holidays or other circumstances outside our control.
For full details, please see our Shipping Policy.
Do you ship worldwide?
We offer worldwide shipping where available.
Because shipping availability depends on the product and destination, not every product can be shipped to every country. Availability is determined at checkout.
How much does shipping cost?
Shipping costs are calculated automatically at checkout based on the products in your order and your delivery location.
Because we use a worldwide Print on Demand fulfilment network, shipping costs can vary depending on the product, destination and fulfilment location.
The exact shipping cost for your order will be displayed at checkout before you complete your purchase.
We currently offer standard shipping only and do not offer free shipping as a standard option.
Will I have to pay customs or import charges?
International orders may be subject to customs duties, taxes, VAT, GST or other charges imposed by the destination country.
These charges vary between countries and are determined by local customs and tax authorities. Any applicable charges are generally the responsibility of the customer unless otherwise stated at checkout.
For more information, please see our Shipping Policy.
Where will my order be shipped from?
We work with a worldwide Print on Demand fulfilment partner.
Because our products are made to order, your order is produced and shipped from the fulfilment facility that can most efficiently serve your location.
This means your order may be fulfilled from different locations depending on where you are and the product you have purchased.
Can I change my shipping address after placing my order?
Please contact us as soon as possible if you notice an error in your shipping address.
If your order has not yet entered production or shipping, we may be able to assist. Once production or shipping has begun, we may not be able to change the address.
If a parcel is returned because an incorrect or incomplete address was provided, additional shipping costs may apply if you request that it be reshipped.
How do I track my order?
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, where tracking is available.
Please allow some time for tracking information to become active after your order has been shipped.
If you have questions about your tracking information or shipment, please contact us and include your order number.
Why isn't my tracking showing any updates?
If your tracking shows "Label Created", it usually means the shipping information has been submitted to the carrier, but the parcel has not yet received its first physical scan.
Tracking information may also take some time to update while your package is moving between fulfilment centres or carrier facilities. It's normal for there to occasionally be a period with no new tracking updates.
Updates can be affected by weekends, public holidays, weather, customs processing, transportation delays or carrier backlogs.
If your tracking hasn't updated for several days or your order appears to be significantly delayed beyond the estimated delivery timeframe, please contact us with your order number and we'll be happy to look into it for you.
My order hasn't arrived. What should I do?
If your order hasn't arrived by the estimated delivery date, please:
- Check your shipping confirmation email and make sure your delivery address is correct.
- Check your tracking information for the latest update.
- Contact your local postal service or delivery provider.
- Check with neighbours or other safe locations where the courier may have left your parcel.
If you still cannot locate your order and the shipping address was correct, please contact us with your order number and we will investigate it for you.
My tracking says "Delivered," but I can't find my package. What should I do?
If your tracking shows that your package has been delivered, but you can't find it, please check the following first:
- Confirm that the delivery address on your order is correct.
- Check your mailbox, porch, front or side doors, garage, parcel locker and other usual delivery locations.
- Ask other members of your household or your neighbours if they accepted the package on your behalf.
- Check your tracking information for any delivery notes or location details provided by the carrier.
Occasionally, a carrier may mark a package as delivered shortly before it actually arrives. If this happens, please allow a little additional time for delivery.
If you still cannot locate your package, we recommend contacting the carrier directly for further delivery details.
If the package remains missing, please contact us with your order number and tracking information, and we'll be happy to look into it for you.
Will all the items I ordered arrive together?
Our products are made to order and may be produced at different fulfilment facilities, items from the same order may occasionally be shipped separately.
If this happens, you may receive more than one tracking notification and your items may arrive at different times.
What happens if I don't collect my parcel?
If a parcel is returned because it was not collected or was otherwise unclaimed, additional shipping costs may apply if you request that the order be reshipped.
Please monitor your tracking information and collect your parcel within the timeframe provided by your local delivery service.
For more information, please see our Shipping Policy.
Orders | Returns | Refunds
Do you offer refunds?
If you receive a product that is damaged, defective, misprinted or incorrect, please contact us and we will work with you to resolve the issue.
Depending on the circumstances, the appropriate resolution may be a replacement or refund.
Refunds may also be available where required under applicable consumer law.
For full details, please see our Returns & Refunds Policy.
Can I return my order?
Because our products are made to order specifically for each customer, we generally do not accept returns for change of mind, incorrect size or incorrect colour selection.
However, consumer cancellation, withdrawal, return and refund rights may apply depending on where you live.
For full details, please see our Returns & Refunds Policy.
I received a damaged or incorrect product. What should I do?
We're sorry if there is a problem with your order.
Please contact us within 30 days of receiving your order and provide:
- Your order number
- A description of the problem
- Clear photographs of the product
- Photographs of the packaging if relevant
Please don't return the item before contacting us. We'll review the issue and let you know how we can resolve it.
Can I exchange an item for a different size or color?
We do not offer exchanges for different sizes, colours or designs.
Because our products are made to order, each item is produced specifically for the order placed.
Please carefully check the sizing information and product details before placing your order.
If you receive an item that is damaged, defective, misprinted or incorrect, please contact us and we will work with you to resolve the issue.
Can I change or cancel my order?
Because our products are made to order, we may not be able to change or cancel an order once it has entered production.
If you need to cancel an order, please contact us as soon as possible with your order number.
Any cancellation rights that apply under the laws of your country will continue to apply.
Can I receive a refund for a donation?
Donations are generally non-refundable once they have been processed. If you believe a donation was made in error, was duplicated, or was made without authorisation, please contact us as soon as possible so we can review the transaction.
For more information, please see our Returns & Refunds Policy.
Products & Donations
How are your products manufactured?
Our merchandise is produced using a Print on Demand model.
This means products are printed and produced specifically when an order is placed rather than being mass-produced and stored in a warehouse.
This approach allows us to offer our Lion of Fire Ministries designs without maintaining large amounts of inventory.
Why are my products made to order?
We use a Print on Demand model, which means products are produced when they are ordered rather than being held as large amounts of pre-existing stock.
This allows us to offer Lion of Fire Ministries designs without maintaining a large inventory and helps us produce products specifically for our customers.
How do I choose the correct size?
Please refer to the size chart on the individual product page before placing your order. Sizing and fit can vary between different garments, manufacturers and product styles.
We also recommend checking the product description to see whether the garment has a standard, relaxed, oversized, unisex, fitted or other specific fit.
As our merchandise is made to order, please take a moment to check the sizing information carefully before purchasing, as we generally do not offer exchanges for incorrect size selections.
What quality can I expect from your products?
We take great care in selecting the products and materials used for our Lion of Fire Ministries merchandise, and we strive to provide products of the highest quality.
As our merchandise is produced through our Print on Demand fulfilment partner, the exact product, materials and manufacturing process can vary between different items.
We stand behind the quality of the products we offer. If you are not satisfied with the quality of an item you receive, please contact us and let us know what you've experienced. Please include your order number and, where possible, photographs of the product so we can assess the matter and assist you.
Can I suggest an idea for a future Lion of Fire Merch design?
Absolutely! We love hearing your ideas and suggestions for future Lion of Fire Ministries merchandise.
If you have an idea for a design, Bible verse, message or type of merchandise you'd love to see, please email us with your suggestion. While we can't guarantee that every idea will be created, we truly appreciate your feedback and ideas!
How can I support Lion of Fire Ministries through a donation?
If you'd like to support the work of Lion of Fire Ministries, you can make a donation through our website. See our Donations page HERE.
Your support helps us continue sharing the Gospel, creating ministry resources and reaching people with the message of Jesus.
Donations are completely voluntary and are separate from purchases made through our merchandise store.
Still have a question?
We're happy to help.
Please contact us through our Contact Us page or email us at info@lionoffireministries.com.
If your question relates to an existing order, please include your order number so we can assist you as quickly as possible.