Refund policy

Return & Refund Policy

Last updated: 29 August 2026

At Lion of Fire Ministries, our products are made to order through our Print on Demand fulfilment partner. This means your product is produced specifically for your order rather than being taken from pre-existing stock.

We want you to be happy with your purchase. If there is a problem with your order, please contact us and we will do our best to resolve it.

This policy applies to orders placed through the Lion of Fire Ministries online store. Nothing in this policy is intended to exclude, restrict or modify any consumer rights that cannot legally be excluded, restricted or modified under the laws applicable to your purchase.

Damaged, Defective, Misprinted or Incorrect Items

If you receive an item that is damaged, defective, misprinted or different from what you ordered, please contact us within 30 days of receiving your order.

Please provide:

  • Your order number

  • A description of the problem

  • Clear photographs of the item showing the issue

  • Photographs of the packaging where relevant

Photographs are important because they allow us to assess the issue with our fulfilment partner and determine the appropriate resolution.

Where the problem is due to a manufacturing defect, printing error, damage during fulfilment or an error in fulfilling your order, we will arrange an appropriate remedy at no additional cost to you. Depending on the circumstances, this may include a replacement or refund.

Please do not return an item before contacting us. We will provide return instructions if a return is required.

The 30-day period above is our standard period for reporting fulfilment and product issues to our production partner. It does not limit or exclude any longer consumer rights or remedies that apply under applicable law.

Lost Orders

If your order has not arrived by the estimated delivery date, please first check your tracking information and, where appropriate:

  • Check that the delivery address in your order confirmation is correct

  • Check with your local post office or delivery provider

  • Check whether the parcel has been left in a safe place or with a neighbour

If you still cannot locate your order and the shipping address was correct, please contact us with your order number so that we can investigate the shipment.

Claims for packages considered lost in transit must generally be submitted within 30 days after the estimated delivery date so that we can investigate the shipment with our fulfilment partner.

Incorrect or Incomplete Shipping Address

Please carefully check your shipping address before completing your purchase.

If an incorrect, incomplete or insufficient address is provided and the parcel is returned to our fulfilment facility, additional shipping costs may apply if you request that the order be reshipped.

We will contact you to confirm the correct address before arranging a reshipment.

Lion of Fire Ministries is not responsible for additional shipping costs arising from an incorrect or incomplete address supplied by the customer, except where applicable law provides otherwise.

Unclaimed Parcels

If a parcel is returned because it was not collected or was otherwise unclaimed, additional shipping costs may apply if you request that the order be reshipped.

Please monitor your tracking information and collect your parcel within the timeframe provided by your local delivery service.

Change of Mind, Incorrect Size or Colour

Because our products are made to order specifically for each purchase, we do not accept returns or exchanges simply because you:

  • Change your mind

  • Order the wrong size

  • Select the wrong colour or design

  • No longer want the product

Please carefully check the product description, sizing information, colour options and order details before completing your purchase.

However, this does not affect any cancellation, return or other consumer rights that may apply to you under the laws of your country or region.

UK and European Union Customers

Depending on your location and the nature of the product, you may have statutory cancellation or withdrawal rights for online purchases.

For eligible UK and EU purchases, applicable law may provide a 14-day cancellation or withdrawal period. Certain goods, including goods made to order or clearly personalised, may be exempt from these rights.

Where a statutory cancellation or withdrawal right applies to your purchase, we will honour that right in accordance with the applicable law.

Australian Customers

Lion of Fire Ministries is based in Australia.

For Australian customers, nothing in this policy excludes, restricts or modifies the consumer guarantees provided under the Australian Consumer Law.

If a product does not meet the applicable consumer guarantees, you may be entitled to a remedy such as a repair, replacement or refund depending on the nature and seriousness of the problem.

These rights apply in addition to our voluntary returns policy and cannot be removed by this policy.

Canadian Customers

Consumer protection laws in Canada can vary between provinces and territories.

Nothing in this policy is intended to exclude or limit any rights or remedies that apply to you under the consumer protection laws applicable to your purchase.

Hygiene and Sealed Products

Certain sealed products may not be suitable for return once opened for health or hygiene reasons.

Where applicable law permits an exception for these products, we may be unable to accept a return once the seal has been broken.

This does not affect your rights where the product is faulty, defective or otherwise subject to a mandatory consumer remedy.

How to Request a Return, Refund or Replacement

If you believe there is a problem with your order, please contact us via email info@lionoffireministries.com  before returning anything.

Please include:

Order number:
Name used for the order:
Description of the issue:
Photographs of the product:
Photographs of packaging (if relevant):

We will review your request and let you know what happens next.

If a return is required, we will provide the appropriate return instructions. Please do not send products directly to our Print on Demand fulfilment partner unless we specifically instruct you to do so.

Refunds

Where a refund is approved, the refund will generally be issued to the original payment method used for the purchase.

The timing for the refund to appear in your account may depend on your payment provider or financial institution.

Where a replacement is provided instead of a refund, we will confirm this with you before proceeding.

Unfortunately, we cannot accept returns on sale items or gift cards.

Donations

Donations made to Lion of Fire Ministries are voluntary contributions and are separate from purchases made through our online store.

Donations are generally non-refundable. Once a donation has been processed, we do not ordinarily provide refunds or cancellations.

If you believe a donation was made in error, was duplicated, or there was an unauthorised transaction, please contact us as soon as possible and provide the relevant transaction details so that we can review the matter.

Nothing in this section affects any rights or remedies that cannot legally be excluded under applicable law.


Our Commitment

We want every order from Lion of Fire Ministries to be a positive experience.

While our products are produced and fulfilled through a third-party Print on Demand partner, your purchase is with Lion of Fire Ministries, and we will work with you to resolve genuine problems with your order.

Nothing in this policy affects any rights you may have under applicable consumer protection laws.